Myeloma Infoline
If you’re affected by myeloma, our Myeloma Information Specialists can give you answers to your questions and talk you through any concerns you have about myeloma. They are here to provide you with the information you need, when you need it.
Call free on - 0800 980 3332 or 1800 937 773 from Ireland
Our Myeloma Information Specialists are available Monday - Friday 9am - 5pm (closed weekends and most public holidays).
Out of hours: See our FAQs
Facts about the Myeloma Infoline
- The Myeloma Infoline is free to call
- It provides practical advice, emotional support and a listening ear, whether it's you or a loved one that has myeloma
- Our Myeloma Information Specialists have a broad understanding of myeloma supported by a team of dedicated medical and nursing advisors
- 60% percent of calls are from patients, 30% from carers or family members and 10% from healthcare professionals
- The number of men calling has increased by approximately 20% year on year for the last 3 years
- People can talk for as long or short a time as they want to, there is no time limit – the average call length is 12 minutes
- All calls are confidential and there is no need to identify yourself. Calls are not recorded
- Tailored information relevant to your call can be sent out afterward if you need it
- Our aim is to have at least 80% of calls answered first time by a Myeloma Information Specialist. Our actual performance for calls answered first time in 2009 and 2010 was 95% and 91% respectively
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