Helplines Partnership Award success for Myeloma UK

Myeloma UK news // 8th November 2019

Myeloma UK are delighted to have been recognised at this year’s Helplines Partnership Awards, with Myeloma UK supporter Deborah Gascoyne winning the Helpline Volunteer of the Year Award.

Our myeloma nurse specialist Ellen Watters was also shortlisted for the Helpline Employee of the Year Award for her work on the Myeloma Infoline, a quality accredited, Freephone service that provides information, emotional support, and practical advice to anyone affected by myeloma and related conditions.

The Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. The organisation champion the interests of their members and help them to build sustainability and deliver the best service they can for their users.

Speaking ahead of the awards, Paula Ojok, CEO of Helplines Partnership said:

“The Helpline Awards are an opportunity to acknowledge and reflect on excellence at an individual and organisational level. It is so important to recognise and celebrate the amazing work that helplines, their staff and volunteers do, providing information, support and advice to improve people’s lives. Congratulations to all this year’s winners.”

Deborah Gascoyne won the Helpline Volunteer of the Year for her work on the Peer Network, a voluntary service that provides peer-to-peer support for myeloma patients, carers and their families. The award recognises the contribution of full-time or part-time helpline volunteers who have shown a real commitment and gone above and beyond the volunteer role.

Speaking about their decision to give Deborah the award the judges’ panels said:

“Deborah’s nomination demonstrates extraordinary commitment and the power of peer support. Her fundraising achievements have directly secured the continuation of this service and feedback from people who use the service reflects all of the essential skills and attributes of a peer supporter.”

“Deborah’s the person we’d all love to be!  A superb fundraiser for Myeloma UK with a £0.18m goal in her sight enabling key services to continue, an ambassador, a committed volunteer for over a decade and great at her job because she has true empathy with her customers having personal experience.”

Commenting on the panel’s decision, Dr Sandra Quinn, Patient and Carer Support Manager for Myeloma UK said:

 “I am delighted that Deborah has received the prestigious award of Helplines Volunteer of the Year from the Helplines Partnership. She is an inspiration to everyone at Myeloma UK and we are grateful for her unwavering support for our services and her incredible efforts to raise vital funds to assist us in our work. She is certainly a deserving winner and a great ambassador for Myeloma UK.

Reflecting on the award Deborah Gascoyne said:

“I am very delighted and proud to receive this award. It has been a pleasure to work alongside Myeloma UK to help support everyone affected by a diagnosis of myeloma. Giving back something that supported me so much in my early days of diagnosis is really important to me.  This award recognises the impact that the organisation has for all patients and carers and I am committed to helping in any way I can.”