Myeloma UK awarded Helplines Partnership Accreditation for the sixteenth year running

Myeloma UK news // 17th December 2020

Myeloma UK is delighted to be awarded a quality standard accreditation by The Helplines Partnership for the sixteenth year running. This quality standard covers Myeloma UK services, including the Myeloma Infoline, the PEER network, Ask The Nurse email service,  the Discussion Forum, and runs until 2023.

The Helplines Partnership is a membership organisation that aims to promote excellence in communications by evaluating services and promoting best practice to meet service users’ needs. The quality standard was developed by the Helplines Partnership to accredit service delivery and recognise best practice in the UK.

The quality standard consists of a set of criteria that Myeloma UK had to meet to demonstrate our ability to deliver the highest quality service. This involved submitting an in-depth application that provided documentary evidence, and a virtual assessment to observe our Myeloma Information Specialists (MIS) in operation to test their skills in delivering tailored information, emotional support, practical advice, and a listening ear.

Paula Ojok, Helplines Partnership CEO praised Myeloma UK, saying:

“It’s a credit to Myeloma UK that they completed the helpline standard accreditation during the current COVID-19 climate. It’s a really thorough process, and they should be very proud of their achievement as an organisation.”

“Myeloma UK has consistently achieved the helpline standard accreditation award since 2004. This demonstrates a continued ambition towards improved service delivery and an investment in technology and staff so that the service is well equipped to manage future climates.”

Ira Laketic-Ljubojevic, Myeloma UK Director of Healthcare Advocacy Services said:

The Helpline Partnership quality standards requires a lot of work to prepare the submission and is complex. For Myeloma UK, being vetted externally demonstrates to our stakeholders our professionalism and our commitment to quality. We are proud to receive this recognition and continue to uphold high standards in everything we do.”

Dr Sandra Quinn, Myeloma UK Patient, and Carer Support Manager said:

“The Myeloma Infoline, Ask The Nurse, and associated services are some of our core flagship services for myeloma patients, their families, and friends. I am delighted that we have continued to achieve the highest possible standards for all of our services. The Myeloma Information Specialists were highly commended for their knowledge and compassion for service users. This achievement has been no mean feat given the COVID-19 pandemic delayed our submission, but it provides such a wonderful outcome for us all and a great way to end this challenging year.”


The Myeloma Infoline is available Monday to Friday, 9am – 5pm on 0800 980 3332. The Myeloma Information Specialist team can also be contacted through the Ask The Nurse email service at