Myeloma UK has been awarded a quality standard accreditation by The Helplines Partnership for the thirteenth year running. This quality standard covers the Myeloma Infoline, the PEER network, Ask The Nurse email service and Discussion Forum and runs until May 2020. The quality standard was specifically developed by the Helplines Partnership to accredit service delivery and recognize best practice.
The quality standard consists of a set of criteria which Myeloma UK had to meet to demonstrate our ability to deliver the highest quality service. This involved submitting documentary evidence, an assessment visit to observe our services in operation and test contacts to the services accredited.
The Helplines Partnership congratulated all involved for producing a comprehensive evidence portfolio specifically mentioning that from the observations undertaken during the visit, “it was evident that helpline workers are delivering an effective service, their dedication and passion to their work was evident throughout the assessment.”
Sue Perkins, Service Development Manager said “The Myeloma UK Myeloma Infoline service is one of our core flagship services for patients, their families and friends. We always aim to meet the highest possible standards across all of our programmes and services, to ensure that we provide everyone who uses these with the quality of support they deserve and we are delighted that it has been recognized by this accreditation.”
About The Helplines Partnership
The Helplines Partnership is a membership organisation that aims to promote excellence in communications by evaluating services and promoting best practice to meet service users’ needs.
About the Myeloma Infoline
The Myeloma Infoline is a freephone service where anyone affected by myeloma can talk to a Myeloma Information Specialist about any aspect of myeloma. The Infoline provides access to information, emotional support and practical advice. Last year, the Infoline received 3,000 calls.
To find out more about the Infoline click here.
Information, practical advice and emotional support can also be obtained by email by writing to our Myeloma Information Specialists using our ‘Ask the Nurse’ service which is available here.
Myeloma UK also provides an online Myeloma Discussion Forum hosted on the Myeloma UK website. It provides a way to maintain regular contact with others, relieve feelings of isolation, share experiences, chat about day to day challenges and learn more about myeloma. It is available to all those affected by myeloma and its related disorders. Find the Discussion Forum here.